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Holtmann
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België
Joined: Dec 14, 2020
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Problem with making a picture

Dear people,

I have been using Sweet Home 3D with great pleasure for over six months. Actually always without problems. However, since yesterday I can no longer take or render photos. I have also tried it on another computer but unfortunately it no longer works there either. It is even possible that my computer freezes when I try it a second time. I also notice that it takes a long time before the file I am working in opens. Can you help me with a solution?

Thanks in advance and best regards, Paul
[Dec 14, 2020, 7:18:33 PM] Show Printable Version of Post    View Member Profile    Send Private Message    Hidden to Guest [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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France
Joined: Nov 7, 2005
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Re: Problem with making a picture

Maybe, try to increase the max memory used by the program, or hide most complex items like trees.
Under what system do you use Sweet home 3D? 32 bit / 64 bit ?
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Emmanuel Puybaret, Sweet Home 3D developer
[Dec 14, 2020, 11:36:29 PM] Show Printable Version of Post    View Member Profile    Send Private Message    Hidden to Guest [Link] Report threatening or abusive post: please login first  Go to top 
Holtmann
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Re: Problem with making a picture

Hello, thanks for your answer. I have a 64 bit computer.
I have asked for help as this is too difficult for me. They did not change your advice and the problem remains the same. Do you perhaps have some kind of helpdesk? I would of course like to see this problem resolved. Thank you for your help. Greetings, Paul
[Dec 18, 2020, 1:25:26 PM] Show Printable Version of Post    View Member Profile    Send Private Message    Hidden to Guest [Link] Report threatening or abusive post: please login first  Go to top 
Holtmann
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Re: Problem with making a picture

Sorry, of course the followed your advice but the problem is still there
[Dec 18, 2020, 1:26:48 PM] Show Printable Version of Post    View Member Profile    Send Private Message    Hidden to Guest [Link] Report threatening or abusive post: please login first  Go to top 
hansmex
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Netherlands
Joined: Sep 26, 2009
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Re: Problem with making a picture

Sounds like a classic incorrect-model-problem.
Delete half of your models in the furniture list and try to make a picture. If it works, delete the other half. This way you can narrow down the faulty model.

H
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Dual boot - AMD FX6300 6-core, 16GB ram
Windows 10 Pro, SH3D 6.2 with 8 GB memory allowance
Ubuntu 18.04, SH3D 6.2 with 2 GB memory allowance
[Dec 18, 2020, 10:24:14 PM] Show Printable Version of Post    View Member Profile    Send Private Message    Hidden to Guest [Link] Report threatening or abusive post: please login first  Go to top 
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