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Ignacio2050
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España
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Installation

After completing the installation, when I open the program it returns the following message:

"Sweet Home 30 will end now because a fatal error has occurred
in rendering system 3D. Please update the DirecWOpenGL drivers for your graphics card."

MY graphics card is NVIDIA Gforce RTX 2060, and the drivers are up to date. My operating system is Windows 10

Any suggestions? Thank you.
[Mar 30, 2024, 9:13:15 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installation

Maybe you could try to install the 64 bit version if you run the installer with the default settings. Run the installer again and select 64 bit architecture when prompted.
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Emmanuel Puybaret, Sweet Home 3D developer
[Mar 31, 2024, 3:20:38 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Ignacio2050
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Re: Installation

I have installed and reinstalled the 64-bit version, updated the graphics card drivers, and verified the installed version of DirecX (DirectX 12) and Open GL (NVIDIA 4.6). But the problem continues.
However, if I use the online version, it does not give me the error message.
But if I want to download the tutorial example, when it is loaded on the PC it gives me the aforementioned error again.
[Mar 31, 2024, 5:07:47 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installation

The Online version and installer version are not based on the same technology (WebGL vs OpenGL).
Can you run the installer again to try the 32 bit version?
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Emmanuel Puybaret, Sweet Home 3D developer
[Apr 2, 2024, 10:41:58 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Ignacio2050
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Re: Installation

I have tried installing the 32-bit version, with the same result.
[Apr 8, 2024, 7:45:06 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Peppyy
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Re: Installation

I recently got a new graphics card. MSI gaming GTX1080 6gb. After I installed the radeon drivers I got the same error on my 64 bit Puppy Linux machine.

I found that using the SweetHome3D-Java3D-1_5_2 launcher instead of the regular SweetHome3D launcher worked fine for me.

Hope this helps someone else.
----------------------------------------
Who said you can't do it.
I don't listen to Who anymore.
[Apr 30, 2024, 10:22:32 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
LaVache
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Re: Installation

Same here under Linux Mint.
System: Kernel: 5.15.0-112-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33 info: plank wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy Machine: Type: Desktop System: Hewlett-Packard product: HP EliteDesk 800 G1 TWR v: N/A serial: <superuser required> Chassis: type: 6 serial: <superuser required> Mobo: Hewlett-Packard model: 18E4 serial: <superuser required> UEFI: Hewlett-Packard v: L01 v02.53 date: 10/20/2014 CPU: Info: quad core model: Intel Core i7-4770 bits: 64 type: MT MCP smt: enabled arch: Haswell rev: 3 cache: L1: 256 KiB L2: 1024 KiB L3: 8 MiB Speed (MHz): avg: 3834 high: 3872 min/max: 800/3900 cores: 1: 3792 2: 3852 3: 3815 4: 3829 5: 3843 6: 3872 7: 3852 8: 3821 bogomips: 54269 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx Graphics: Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics vendor: Hewlett-Packard driver: i915 v: kernel ports: active: none empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2, VGA-1 bus-ID: 00:02.0 chip-ID: 8086:0412 class-ID: 0380 Device-2: NVIDIA GP108 [GeForce GT 1030] vendor: PNY driver: nvidia v: 535.171.04 pcie: speed: 5 GT/s lanes: 4 ports: active: none off: HDMI-A-3 empty: DVI-D-1 bus-ID: 02:00.0 chip-ID: 10de:1d01 class-ID: 0300 Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa gpu: i915,nvidia display-ID: :0 screens: 1 Screen-1: 0 s-res: 1920x1080 s-dpi: 101 s-size: 483x272mm (19.0x10.7") s-diag: 554mm (21.8") Monitor-1: HDMI-0 res: 1920x1080 hz: 60 dpi: 102 size: 480x270mm (18.9x10.6") diag: 551mm (21.7") OpenGL: renderer: NVIDIA GeForce GT 1030/PCIe/SSE2 v: 4.6.0 NVIDIA 535.171.04 direct render: Yes Audio: Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus-ID: 00:03.0 chip-ID: 8086:0c0c class-ID: 0403 Device-2: Intel 8 Series/C220 Series High Definition Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:8c20 class-ID: 0403 Device-3: NVIDIA GP108 High Definition Audio vendor: PNY driver: snd_hda_intel v: kernel pcie: speed: 5 GT/s lanes: 4 bus-ID: 02:00.1 chip-ID: 10de:0fb8 class-ID: 0403 Sound Server-1: ALSA v: k5.15.0-112-generic running: yes Sound Server-2: PulseAudio v: 15.99.1 running: yes Sound Server-3: PipeWire v: 0.3.48 running: yes Network: Device-1: Intel Ethernet I217-LM vendor: Hewlett-Packard driver: e1000e v: kernel port: f080 bus-ID: 00:19.0 chip-ID: 8086:153a class-ID: 0200 IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter> Drives: Local Storage: total: 2.96 TiB used: 1.3 TiB (43.8%) ID-1: /dev/sda vendor: Crucial model: CT250MX500SSD1 size: 232.89 GiB speed: 6.0 Gb/s type: SSD serial: <filter> rev: 010 scheme: GPT ID-2: /dev/sdb vendor: Seagate model: ST1000DM003-1ER162 size: 931.51 GiB speed: 6.0 Gb/s type: HDD rpm: 7200 serial: <filter> rev: HP51 scheme: GPT ID-3: /dev/sdc vendor: Seagate model: ST2000DM008-2FR102 size: 1.82 TiB speed: 6.0 Gb/s type: HDD rpm: 7200 serial: <filter> rev: 0001 scheme: GPT Partition: ID-1: / size: 43.91 GiB used: 23.89 GiB (54.4%) fs: ext4 dev: /dev/sda2 ID-2: /boot/efi size: 98.4 MiB used: 8.6 MiB (8.7%) fs: vfat dev: /dev/sda1 ID-3: /home size: 884.97 GiB used: 794.95 GiB (89.8%) fs: ext4 dev: /dev/sdb2 Swap: ID-1: swap-1 type: partition size: 31.25 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/sdc4 ID-2: swap-2 type: partition size: 31.25 GiB used: 0 KiB (0.0%) priority: -3 dev: /dev/sdb3 USB: Hub-1: 1-0:1 info: Full speed or root hub ports: 3 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0 speed: 480 Mb/s chip-ID: 8087:8008 class-ID: 0900 Hub-3: 2-0:1 info: Full speed or root hub ports: 3 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 Hub-4: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0 speed: 480 Mb/s chip-ID: 8087:8000 class-ID: 0900 Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 15 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 Device-1: 3-11:2 info: HP Elite Keyboard type: Keyboard,HID driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 1.5 Mb/s power: 100mA chip-ID: 03f0:034a class-ID: 0300 Device-2: 3-12:3 info: Logitech M105 Optical Mouse type: Mouse driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 1.5 Mb/s power: 100mA chip-ID: 046d:c077 class-ID: 0301 Hub-6: 4-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003 class-ID: 0900 Sensors: System Temperatures: cpu: 29.8 C mobo: 27.8 C gpu: nvidia temp: 30 C Fan Speeds (RPM): N/A Repos: Packages: 2961 apt: 2945 flatpak: 16 No active apt repos in: /etc/apt/sources.list Active apt repos in: /etc/apt/sources.list.d/eid.list 1: deb https: //files.eid.belgium.be/debian vanessa main Active apt repos in: /etc/apt/sources.list.d/flacon-ppa-jammy.list 1: deb [arch=amd64 signed-by=/etc/apt/keyrings/flacon-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/flacon/ppa/ubuntu jammy main Active apt repos in: /etc/apt/sources.list.d/gerardpuig-ppa-jammy.list 1: deb [arch=amd64 signed-by=/etc/apt/keyrings/gerardpuig-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/gerardpuig/ppa/ubuntu jammy main Active apt repos in: /etc/apt/sources.list.d/giuspen-ppa-jammy.list 1: deb [signed-by=/etc/apt/keyrings/giuspen-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/giuspen/ppa/ubuntu jammy main Active apt repos in: /etc/apt/sources.list.d/inkscape_dev-stable-jammy.list 1: deb [signed-by=/etc/apt/keyrings/inkscape_dev-stable-jammy.gpg] https: //ppa.launchpadcontent.net/inkscape.dev/stable/ubuntu jammy main Active apt repos in: /etc/apt/sources.list.d/obsproject-obs-studio-jammy.list 1: deb [signed-by=/etc/apt/keyrings/obsproject-obs-studio-jammy.gpg] https: //ppa.launchpadcontent.net/obsproject/obs-studio/ubuntu jammy main Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 1: deb http: //linux-mint.froonix.org virginia main upstream import backport 2: deb http: //mirror.unix-solutions.be/ubuntu jammy main restricted universe multiverse 3: deb http: //mirror.unix-solutions.be/ubuntu jammy-updates main restricted universe multiverse 4: deb http: //mirror.unix-solutions.be/ubuntu jammy-backports main restricted universe multiverse 5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse Active apt repos in: /etc/apt/sources.list.d/signal-xenial.list 1: deb [arch=amd64 signed-by=/usr/share/keyrings/signal-desktop-keyring.gpg] https: //updates.signal.org/desktop/apt xenial main Active apt repos in: /etc/apt/sources.list.d/vincent-vandevyvre-vvv-jammy.list 1: deb [arch=amd64 signed-by=/etc/apt/keyrings/vincent-vandevyvre-vvv-jammy.gpg] https: //ppa.launchpadcontent.net/vincent-vandevyvre/vvv/ubuntu jammy main Info: Processes: 306 Uptime: 2m wakeups: 0 Memory: 31.25 GiB used: 2.45 GiB (7.9%) Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client inxi: 3.3.13

I had an issue trying to update to driver NVIDIA 545.29.06. OS freezed.
I found that using the SweetHome3D-Java3D-1_5_2 launcher instead of the regular SweetHome3D launcher worked fine for me.

Hope this helps someone else.

… worked. smile
[Jun 8, 2024, 10:07:22 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
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