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Carlene
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Can't Print after recent SH download on Jan 4, 1017

Hellllllp!!!! Can anyone tell me why I am unable to print my plans or even forward them? I am working on a MAC and didn't have any problems with this until the update was installed. The error message that comes up is "Can't Print Home"..... Please advise, my livelihood depends on my being able to print and forward PDF's of this program. I have clients waiting for my documents. I also use safari.
[Jan 6, 2017, 6:32:52 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Can't Print after recent SH download on Jan 4, 1017

On the 3rd of January 2017, Sweet Home 3D 3.5.2 was released on the Mac App Store to fix a blocking bug that prevented to print under the last update of Mac OS X Sierra 10.12.2. As this correction was bound to a regression in the management of sandboxed applications under Sierra, only the Mac App Store required to be fixed. But I didn't except the correction could cause some problems! I also tested printing also under Mac OS X 10.11.6 where there was no problem.

As you mention Safari, maybe the problem comes from the Online version. Did you try to print from Sweet Home 3D application or from the Online version?
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Emmanuel Puybaret, Sweet Home 3D developer
[Jan 7, 2017, 3:39:19 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Carlene
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Re: Can't Print after recent SH download on Jan 4, 1017

I am unaware of which version I am actually trying to print from. I assume its not from the online version but the application itself thats been installed on my computer?
I still can't make it work :/
[Jan 7, 2017, 9:41:48 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Can't Print after recent SH download on Jan 4, 1017

Could you try with the application?
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Emmanuel Puybaret, Sweet Home 3D developer
[Jan 7, 2017, 10:17:49 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Carlene
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Re: Can't Print after recent SH download on Jan 4, 1017

I'm sorry to say but I don't know how to do that...can you guide me through?
[Jan 7, 2017, 11:03:56 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Carlene
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Re: Can't Print after recent SH download on Jan 4, 1017

Okay so I went to my apps, opened the application and tried to print from there and the same error message came up...."can't print home", I assume that is what you were asking me to do?
[Jan 7, 2017, 11:09:26 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Can't Print after recent SH download on Jan 4, 1017

Thanks, that's what I was requesting. Does it happen for any document even a very simple plan?
Note that if needed, you can print the plan indirectly by exporting to SVG format, then print the exported SVG file in Safari.
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Emmanuel Puybaret, Sweet Home 3D developer
[Jan 8, 2017, 3:26:42 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Carlene
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Re: Can't Print after recent SH download on Jan 4, 1017

Yes unfortunately it happens even with a simple plan....like just with the compass :/, I can export SVG as you suggest. However, that process is a little time consuming given how much I work with your program. Any other suggestions here?
[Jan 9, 2017, 6:34:31 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Can't Print after recent SH download on Jan 4, 1017

I wonder how the suggestion I posted here would work.
You could also select items in the plan, copy them and paste them in another program to print.
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Emmanuel Puybaret, Sweet Home 3D developer
[Jan 9, 2017, 8:22:57 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
nvitro
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Re: Can't Print after recent SH download on Jan 4, 1017

Hello I have the latest Paid version 5.3.2 and MacOS El Capitan. Java version 1.8.0_112 / 64 bit / 3 GB max

I cannot print. Keep getting error message: Can't print home

Preview does work. PDF write give same error. Please advise.
[Jan 30, 2017, 2:30:01 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
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