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Amine74100
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France
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App craches on macOS 10.13.3

Hello,

I purchased the app from the Mac App Store this weekend and the app ran without issues.
However, since yesterday the app crashes 5 seconds after it is launched (and while launched, nothing appears other than the main menu (Sweet Home 3D > About / Services etc...)
I'm using version 5.7.1 (5710).
Nothing changed on the Macbook.

Please help.

Thanks
Amine
[Mar 29, 2018 11:35:25 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: App craches on macOS 10.13.3

Does this happen when you launch Sweet Home 3D by double clicking on program icon or on the icon of the file you created? Or both?
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D developer
[Mar 29, 2018 1:09:28 PM] Show Printable Version of Post    View Member Profile    Send Private Message    Hidden to Guest    http://www.eteks.com [Link] Report threatening or abusive post: please login first  Go to top 
Amine74100
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Re: App craches on macOS 10.13.3

It happened either way (double clicking the program icon and the icon of the project's file).
Something strange though, it is working again now.
It didn't work at all when I was using it from the office (using display port to 2 external screens), but it's working when only using the mac. Is this a known bug ?
[Mar 30, 2018 8:17:37 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Amine74100
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Re: App craches on macOS 10.13.3

It is not working today from the office (multiple screens). Is this a bug ? How can we resolve ? It is much better to work on a bigger screen.
[Apr 3, 2018 10:14:51 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: App craches on macOS 10.13.3

Sweet Home 3D is supposed to work on multiple screens, and I regularly check it's the case. Did you also try only on one external screen instead of two? Did you update to macOS 10.3.4?
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D developer
[Apr 3, 2018 10:38:13 AM] Show Printable Version of Post    View Member Profile    Send Private Message    Hidden to Guest    http://www.eteks.com [Link] Report threatening or abusive post: please login first  Go to top 
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