UK
Joined: Jan 21, 2024
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Uninstall on Mac (Sonoma 14.2)
hi all
I've been using SH3D for many years without any issue, but I have run into an issue on my Mac and looking at a way to uninstall every bit of SH3D, as it appears I have a corrupt file somewhere... as some of my docs open while others won't... I know the docs themselves are fine as I can open them without problem on another computer and using the web app on my my own Mac. I've even created a new user and logged in on my Mac and the docs that won't open under my main log in open without issue, so there's something up with my install in my main log in.
I have tried removing and re-installing version 7 / 7.1 / 7.2 but I still run into the same issue, so I've missed a file somewhere when I manually deleted the installed files (I don't see a way to do an uninstall automatically).
I've done searches for eteks, sweet home, sweet home and these are the only files I've found (all of which I deleted before a new install)
Libraries /Library/Application Support/eTeks/Sweet Home 3D/ Currently running on a Mac M1 Sonoma 14.2 / Java 8 Update 401, so all the latest, but this doesn't appear to be the issue
have I missed any, or is there another search term I could be using to locate them
France
Joined: Nov 7, 2005
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Re: Uninstall on Mac (Sonoma 14.2)
How do you open these files? With a double click or with File > Open menu item? What error do you get if any?
By the way, you don't need to install Java to run Sweet Home 3D from its DMG download (unless you run Sweet Home 3D with its JAR Executable file).
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Emmanuel Puybaret, Sweet Home 3D developer
UK
Joined: Jan 21, 2024
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Re: Uninstall on Mac (Sonoma 14.2)
morning, thanks for your input. It doesn't seem to matter whether I open the doc by double clicking or from the open file selection within SH3D, I get the same result. The file begins to open, spinning ball mouse icon, then after about 10 seconds SH3D hangs. Requiring a force quit. If I leave the force quit window open I can see that after about 10 seconds of opening these docs SH3D hangs.
And as I mentioned SH3D runs perfectly and these files open no problem on the same Mac when I'm logged in as another user, so the only thing different would be preference files for my main log in (unless another app is causing a conflict, which is unlikely, but can't be ruled out). So I'm just trying to find a way to COMPLETELY uninstall SH3D, so there's no trace of it on my Mac and install it again afresh
(I hadn't realised I didn't require Java when running the .dmg)
UK
Joined: Jan 21, 2024
Post Count: 3
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Re: Uninstall on Mac (Sonoma 14.2)
HI... unfortunately that's exactly what I've already done, deleted every file I could find related to eaters & sweethome, (I've even now deleted Java as well), rebooted. installed a fresh version, and it simply fails to open the documents, yet the same files opens fine on my other log-in. so it's a total mystery, I cannot fathom what is making it hang.
I'll just have to continue using it under the other log in for now.
thanks anyway
Snippet from the DiagnosticReport Date/Time: 2024-01-24 10:56:37.204 +0800 End time: 2024-01-24 10:57:17.242 +0800 OS Version: macOS 14.2.1 (Build 23C71) Architecture: arm64e Report Version: 44 Incident Identifier: 352BFA9E-2C27-4D0C-872B-C331AFB8CFB9 Share With Devs: Yes
Data Source: Stackshots Shared Cache: F9DDD844-7F3F-34BD-BE29-F0C72D5E5449 slid base address 0x18a3c4000, slide 0xa3c4000 (System Primary) Shared Cache: AA32606F-3F8A-36DC-89AB-9C1BD7BF3104 slid base address 0x7ff806920000, slide 0x6920000 (Rosetta) Shared Cache: 2BF5B417-CD87-34D6-A876-2BBD0F25330F slid base address 0x1bf844000, slide 0x3f844000 (DriverKit)
Command: SweetHome3D Path: /Applications/sweethome/Sweet Home 3D.app/Contents/MacOS/SweetHome3D Identifier: com.eteks.sweethome3d.SweetHome3D Version: 7.2 (7200) Team ID: U3J5N84335 Is First Party: No Architecture: arm64 Parent: launchd [1] PID: 1301 Time Since Fork: 88s
Event: hang Duration: 40.04s Duration Sampled: 1.70s (process was unresponsive for 38 seconds before sampling) Steps: 17 (100ms sampling interval)
Hardware model: MacBookPro18,4 Active cpus: 10 HW page size: 16384 VM page size: 16384
Time Since Boot: 197s Time Awake Since Boot: 197s Time Since Wake: n/a (machine hasn't slept)
Fan speed: 0 rpm Total CPU Time: 2.255s (3.6G cycles, 7.1G instructions, 0.50c/i) Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2 Free disk space: 1366.19 GB/1858.19 GB, low space threshold 3072 MB Vnodes Available: 76.60% (201589/263168, 151169 allocated)
Launchd throttled processes: system/com.lacie.driver.mvumi throttled after exit(): throttled samples 1-11, not throttled samples 12-16, throttled sample 17
Preferred User Language: en-GB Country Code: GB Keyboards: British, Urdu OS Cryptex File Extents: 1
