Hi, I'm new to this app and recently installed it on my Mac. The program freezes whenever I try to open or save to file. Sometimes it crashes after some time, sometimes I have to shut it down. I don't have any such issues with JAVA version, but I prefer to use a native application for Mac OS X. Any suggestions or solutions?
I tried the one that I purchased and downloaded from the AppStore (yes, it should be DMG). It freezes everytime I click "open" in the file menu. Later on I downloaded the free java version with a limited number of models - I don't have any problem with it - it works as it supposed to. But I still would like to get a native Mac OS application working.
Additionally, I noted another great bug. The app crashes every time I try to change the texture of the object - the table or the chair. I don't know the reason of it, should it be the JAVA problem or not, but I certainly can not work on it normally.
France
Joined: Nov 7, 2005
Post Count: 9423
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Re: App freezes and/or crashes in Mac OS.
Mac App Store and free versions use different versions of Java and Java 3D library, so the problem could come from one of these parts. Your first problem with open/save made me think it's a Java issue, but then your second issue with textures looks more like a 3D issue.
Two users reported to me they had some serious crash problems with Mac App Store version, and both of them used it on Mac Pro computers. It's not enough to deduce it's a problem that may happen on this kind of computer, but this could be a clue. What is your computer and system?
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Emmanuel Puybaret, Sweet Home 3D creator
I have Macbook Air 2013 model and Max OS X 10.9.5 installed. I tried to install old JAVA version as suggested on one of the forums and also tried to install a newest JAVA update from Oracle - none of this worked.
France
Joined: Nov 7, 2005
Post Count: 9423
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Re: App freezes and/or crashes in Mac OS.
Thanks for the information about your computer.
I tried to install old JAVA version as suggested on one of the forums and also tried to install a newest JAVA update from Oracle - none of this worked.
You could install any Java version, that won't make Sweet Home 3D Mac App Store version use it because this version comes with its own private Oracle Java version. But since you installed Oracle Java version beside that, I would like you to run the two following tests if you don't mind: - In the Online version, try to change the texture of an object. As the Online version will run Oracle Java version and the same Java 3D library as in the Mac App Store version, I would be curious to know if you encounter some problems here too. - Try to open or save a file with the Java Web Start version (to run it, click on this link then double-click on the SweetHome3D.jnlp file you'll have downloaded). As the Java Web Start should run with Oracle Java version, if it still fails that would mean that there are problems in the management of sandboxed applications (i.e. Mac App Store programs). In that case, I would be curious to know if you have no problem to open / save files with other Mac App Store applications, if you have any (you could try with a free one if you don't have any other one).
Thanks for your help
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Emmanuel Puybaret, Sweet Home 3D creator
Yesterday night I decided to check with the previous version of Mac OS. So I erased the whole hard drive and made a clean install of Mac OS 10.8.5. Today morning, right after setting up a clean OS environment, I installed Sweethome3D and open my working file. Everything seems to work perfectly - I can open the files, change textures or import them from another files. No crashes so far. So, I'm not sure what was exactly the root of the problem - the next thing I'll try to restore my data using the Time Machine and will check it once again.
France
Joined: Nov 7, 2005
Post Count: 9423
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Offline
Re: App freezes and/or crashes in Mac OS.
Thanks for taking the time to make this in-depth tests! Knowing that Sweet Home 3D works on a clean install of the system is a very valuable information.
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Emmanuel Puybaret, Sweet Home 3D creator
Hi, Emmanuel. Just to let you know - the Time Machine did not help, as it restored the system completely to its previous condition, including the OS X Mavericks. And the problem came back again. So for now I know for sure that software works on a clean install of OS X 10.8.5 Mountain Lion. I'm still not sure if it will work on a clean install of OS X 10.9.5 Mavericks. Now I will have to do another clean install of 10.8.5 and will manually restore all data from my backup.
